Quality management
In 2012, Cell Lines Service has successfully introduced a quality management system based on ISO 9001:2008, which has been since been refined and is being updated regularly. One year later, process development has become an integral part of the quality management system. To maintain a high-quality standard for our customers we transitioned to the new standard ISO 9001:2015 in February 2018.
Our quality policies and goals are:
- The needs and the satisfaction of our customers are the focus of all our efforts.
- The management and all employees are committed to the retention, compliance and refinement of the quality management system to reach our quality goals.
- Well documented, conform processes ensure a consistent high quality of our products and services.
- Cell Lines Service is working growth-oriented, continuously improving and expanding the range of products and services by means of own research and development.
- In cooperation with a variety of companies and universities, CLS is able to meet the requirements of a constantly changing market.
- Well-trained, highly qualified and dedicated employees in combination with a modern equipment guarantee the compliance of high-quality standards for CLS´s products and services.
- Relying on high quality performance, CLS achieves the goal to keep up the international competition.
- The cooperation with highly qualified suppliers provides the basis for a good quality of the products to meet the needs of our customers.
- Cell Lines Service is in close contact with logistic service providers to enable a rapid, reliable and on-time supply of the products for the benefit of our customers.