Ordering information

Here you can find information regarding the ordering process, shipping, and storage of our products. Please contact us for further information.


Ordering online

As a registered customer you can easily add products to your shopping cart. After having confirmed your order, we will send you an order confirmation including the expected delivery date via email.

Order by email

Please submit your order to our team via contact sheet, email, or phone. Upon receipt, your order will be processed, and the order confirmation will be sent to your email address.

Order by FAX

Please fax your order to the order processing department at +49 (0)6221 4057899. Upon receipt, your order will be processed, and you will receive an order confirmation by fax or e-mail.


For a smooth processing of your order, we need the following information:

Billing address

  • Billing address
  • Billing department
  • Contact person
  • Telephone number, fax number, e-mail address

Delivery address

  • Delivery address
  • Contact person
  • Telephone number, fax number, e-mail address


  • Your order number or reference
  • Item number and/or product name
  • For EU member countries: the VAT number. Without a valid VAT we will have to charge the VAT.
  • We will send both our order confirmation and invoice electronically.

Bank information

Account holder: CLS Cell Lines Service GmbH

Sparkasse Heidelberg

IBAN: DE35 6725 0020 0009 2076 86

Heidelberger Volksbank

IBAN: DE95 6729 0000 0048 0968 08

Shipping information

Shipping conditions

CLS Cell Lines Service GmbH shall deliver FCA from the place of business of CLS Cell Lines Service GmbH. Freight charges as well as costs for packaging, dry ice, cool packs, heat packs or for required documents (CITES, or others) will be listed separately in the invoice.

1.      Shipping times

Within Germany

Monday to Wednesday

Within Europe

Monday and Tuesday

To USA/Canada

Monday and Tuesday

To Asia

Monday and/or Friday

To Australia

Monday and/or Friday

We aim for shipping our goods as quickly as possible and work closely with courier services. Freight charges will be invoiced unless separately agreed upon. In the case of additional costs incurred during shipment, these will be charged to the customer. CLS Cell Lines Service GmbH does not cover customs duties, which are to be paid by the customer directly. In case of unexpected high shipping costs CLS Cell Lines Service GmbH reserves the right to charge these separately. Please feel free to use your own shipping carrier if this is intended. Goods shipped on dry ice (in compliance with IATA) are subject to special packaging and shipping conditions. In case of further questions, please contact our support via contact form, email, or phone.

Receipt of goods

The following conditions must be met for the receipt of sensitive goods delivered on dry ice:

  • The date of shipment will be communicated by CLS or the courier service. For this purpose, we need a valid email address.
  • After receipt, the goods must be frozen as soon as possible. Depending on the product, either a -20°C freezer, an -80°C freezer or a tank with liquid nitrogen (-196°C) must be available. Please determine the storage conditions indicated on the parcel or our data sheets.